Privacy Policy

Privacy Policy

Glowberry is committed to protecting the privacy and personal data of visitors to its website. This policy outlines how we collect, handle, and process all personal information related to visitors of our website. This policy is compliant with the requirements of the European Union Regulation 2016/679 on Data Protection (GDPR), effective from May 25, 2018. It applies to all visitors located within EU member states and associated countries.

In accordance with GDPR, Glowberry has appointed a Data Protection Officer (DPO). The DPO reports directly to Glowberry’s senior management and operates independently within the company structure. You can contact the DPO at hello@glowberry.gr.

1) Information Collected from Website Visitors

Glowberry collects and processes personal data of website visitors and acts as the data controller for this information. Personal data collected by third parties, independent of Glowberry, is not included in this scope. During your visit, we may collect the following types of personal data:

a) Cookies & Tracking: Information about your device, number of visits, IP address, geographic location, internet service provider, browser type, referral source, session duration, and page views.

b) Contact Forms: When you use our contact form, we may collect name, address, email, phone number, and other contact details.

c) Newsletter Subscription: To register for newsletters or notifications, we may collect name, email, phone number, and other contact information.

d) Contests & Promotions: Information submitted when participating in website contests, including name, email, phone, and address.

e) Other Information: Any other data voluntarily provided by the visitor.

2) Cookies

Glowberry uses cookies to enhance website functionality. Cookies are small text files stored on your computer by your browser. They allow the website to identify you as a unique visitor and track your activity.

Most browsers allow users to disable cookies, but this may affect the functionality of some websites.

How to Disable Cookies:

  • Internet Explorer: Tools → Internet Options → Privacy → Adjust settings

  • Google Chrome: Settings → Advanced → Privacy and Security → Content Settings → Cookies

  • Safari: Preferences → Privacy → Remove All Website Data

  • Mozilla Firefox: Tools → Options → Privacy → Cookies

  • Opera: Files → Preferences → Privacy

Google services such as Google AdWords and AdSense may use DoubleClick cookies for advertising purposes. Google Analytics may also be used to analyze website traffic and generate usage reports. For more information, see Google Privacy Policy.

3) Use and Processing of Personal Data

We use collected personal data for:

  • Managing the website and internal statistics

  • Improving user experience by customizing the website

  • Enabling access to website services

  • Sending commercial communications to users who have provided personal data

  • Sending newsletters or notifications with explicit consent

  • Processing unsubscriptions or opt-outs from newsletters

  • Handling inquiries, complaints, or requests related to your personal data

Retention: Personal data will be stored while you are subscribed to our services or for a reasonable period based on the nature of the data and legal requirements.

4) Disclosure of Personal Data

Glowberry does not disclose personal data to third parties for direct marketing without your explicit consent. Personal data may be shared with technical support partners or other professional partners under GDPR compliance, or if required for legal, law enforcement, or public safety purposes.

5) Data Security

Glowberry implements reasonable technical and organizational measures to prevent loss, misuse, or unauthorized modification of personal data.

6) Policy Updates

This privacy policy may be updated as legal requirements change. Updates will be posted on our website. Visitors are encouraged to check this page periodically.

7) Your Rights

As a website visitor, you have the right to:

  • Request access to and review your personal data

  • Request corrections or updates

  • Inquire about the purpose of data processing

  • Request partial or full deletion of data

  • Restrict data processing

  • Withdraw consent at any time

  • Request data transfer to another controller

  • Report breaches or non-compliance with the law

Requests can be submitted to the DPO at hello@glowberry.gr.

8) Third-Party Website Cookies

Our website may contain links to external websites. Glowberry is not responsible for the privacy practices, content, or policies of third-party websites.

9) SMS Privacy Policy

We use an SMS platform for notifications and marketing. By providing your phone number, you consent to receive order updates, marketing messages, and abandoned cart reminders. Your phone number and order details will be shared with SMSBump Inc. for message delivery.

To opt-out, reply STOP to any message or use the unsubscribe link. Message and data rates may apply. For help, send HELP to the number you received messages from.

10) Contact

For questions regarding this privacy policy or your personal data, contact our Data Protection Officer at hello@glowberry.gr.